People hear “price over the phone” and assume it means a number pulled out of thin air, followed by a guy showing up later to tell you it doubled. Fair suspicion. Plenty of outfits work… 

Somebody calls about a flat roof on a two-flat in Berwyn or a strip center in Bridgeview, and within about four minutes the question arrives: should I go TPO or torch down. They have usually… 

Every spring a hail line runs across Cook County and my phone starts going within about six hours. The questions are always the same, and they are always asked in the wrong order. People want… 

Every January my phone rings with the same call. There is a wall of ice hanging off the gutter, icicles down to the porch rail, and water coming through the ceiling by the front door.… 

A homeowner in Berwyn called me last spring about a brown ring on her back bedroom ceiling. She had already had two guys out. Both of them stood in that bedroom, looked up at the…